At KidsBookDesigns.com, we strive to ensure a seamless and satisfactory experience for all our customers. We understand that circumstances may occasionally arise requiring a refund. Please carefully review our refund policy to understand your rights and obligations.
Refund Eligibility
- Non-Delivery: If you do not receive your purchased service or item within the specified delivery period, you are eligible for a full refund.
- Unsatisfactory Product or Service: If you are not satisfied with the delivered service due to quality issues or discrepancies from the agreed description, you may request a refund.
- Unlimited Revisions: To ensure your satisfaction, we offer unlimited revisions. If you are not satisfied with the initial delivery, we will revise the work until it meets your expectations.
- Cancellation Policy: Orders can be canceled within 24 hours of purchase for a full refund. After this period, cancellations may incur a cancellation fee.
- Refund Exceptions: Certain services or items, such as personalized or customized work, may be exempt from refunds due to their unique nature.
Refund Process
- Contact Us: To initiate a refund request, contact us through our Contact Page at https://kidsbookdesigns.com/contact/. Please include your order details and the reason for your refund request.
- Verification: Our customer support team will review your request and verify if it meets the refund eligibility criteria.
- Resolution: If approved, your refund will be processed within 7 business days. The refund will be issued to the original payment method used during purchase.
Additional Information
- Customer Satisfaction: We are committed to delivering high-quality work and ensuring complete satisfaction. If revisions cannot resolve your concern, a refund will be considered based on the eligibility criteria.
- Processing Time: Once a refund is approved, processing times may vary depending on your payment provider.
Contact Us
If you have questions about this Refund Policy or need assistance with a refund request, please contact us:
KidsBookDesigns.com
Email: info@kidsbookdesigns.com
Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
Our dedicated customer support team is here to help.